Terms & Conditions of Service

The provision of my training services are subject to the acceptance of the following terms and conditions.

1. Driving licences and fitness to drive:-

You must hold a current, valid driving licence, provisional, full or international, and you must produce it on your first lesson.

2. Fitness to drive:-

You must be fit to drive with regard to legal and medical requirements. It is your responsibility to ensure you are fit to drive on each lesson or test.  Please note that sickness, tiredness, alcohol, illegal and prescribed drugs may impair your driving; any of these could put you and other road users at risk.  'Over the counter' medicines may affect levels of concentration; always ensure that you read the instructions on the packet. If you are taking any medication please check with your doctor or pharmacist to make sure they will not affect your driving ability.

If you have recently taken alcohol or drugs (legal or illegal) please inform your Driving Instructor. In the interests of public safety, I reserve the right to cancel your driving lesson or refuse the use of the driving school car for your driving test if there is any suspicion of impairment because of illness, drugs or alcohol. You may also face action from the Police if you choose to ignore the law regarding fitness to drive.

3. Payments and Cancellation:-

• Tuition fees are normally payable in advance. Payment can be made by cash or cheque. Any cheques that are

   subsequently refused by the bank will be subject to an administration charge of £20.00.

• If you need to cancel or re-arrange a driving lesson then you must give at least 48 hours notice for driving lessons that are up to    

  2 hours in duration. Failure to adhere to this will result in a cancellation fee being due.  This will be for the value of the lesson that you were due to undertake.

• Failure to give notice will result in a cancellation fee being due.  This will be for the value of the lesson you were due to


• I will do everything possible to ensure that your driving lessons start and finish on time, but I do reserve the right to cancel,

  postpone or change driving lesson lengths and start/finish times under certain circumstances, (i.e. dangerous weather conditions). In

  the event of postponement fees paid in advance will be carried forward.

• I reserve the right to cancel a driving lesson at short notice if it is suspected that the pupil may be unfit due to the effects of alcohol, drugs (prescribed or otherwise) or any other condition that would cause his/her driving to be dangerous or illegal. In such circumstances the whole driving lesson fee will be payable. 

• If you have block booked lessons and then decide that you no longer want all the lessons you have booked, then you can request a refund.  Any refund will be by cheque.

4. Bookings and Lesson duration:-

• The minimum driving lesson period is 1 hour. If, for any reason, I am late for the driving lesson I will make an effort to inform you of the estimated time of arrival. If I am delayed by more than15 minutes, then this time will be credited to you and where possible, the lesson will be extended by the time due - if this is not possible, the extra time will be carried forward to your next suitable lesson.

• I aim to maintain regular driving lesson slots to ensure continuity of your learning, however, this cannot  be guaranteed.

5. Training Location:-

All sessions will start and finish at the same location unless prior alternative arrangements have been made. I will determine a location for practical driving lessons which ensures both the pupil's and the publics safety - this means that I may need to drive you to and from the lesson location; this journey time forms part of the lesson as paid for.

6. Training vehicles:-

Training vehicles provided are taxed, insured for the purposes of driving tuition, fully roadworthy and fitted with dual controls.
7. Driving tests and bookings:-

• I reserve the right to refuse use of a driving school vehicle for a test if I consider that provision of a vehicle could cause a risk to public


• Where a school car is used for your test, the booking period will be based upon my diary schedule. Depending on the time of your test it will require a minimum two hour booking.

• While I will make every effort to ensure that the vehicle supplied for your test will be fully roadworthy and comply with all legal

  requirements at the start of the test, I cannot be held responsible for any vehicle failure that occurs during the test.  I am not liable for

  any consequential loss.

• I cannot be held responsible for test appointments cancelled by the DVSA due to bad weather, sickness, staff shortages or other

  reasons. Such cancellations are beyond my control and therefore the lesson fee and the fee for the use of car for the booked period

  will be chargeable. I will however, advise you how to claim compensation from the DVSA.

8. Code of conduct:-

I agree to abide by the conditions of the Professional Code of Conduct (a copy of which will be provided on request). In the unlikely event of a complaint or dispute the guidelines of the Code of Conduct will be adhered to.

9. Your rights:-

These conditions do not affect any protection that you have under consumer legislation. I reserve the right to change or alter any of the terms and conditions without notice, but will endeavour to inform pupils of any changes as soon as possible.

Driving Instructors Code of Conduct

Below is the DVSA's code of conduct so if you ever feel that a driving instructor is not conducting themself in a correct manner then you need to contact the DVSA at the address at the bottom of this list.

A driving instructor who gives driving lessons in a car in return for payment must be on the Register of Approved Driving Instructors (ADIs).  In order to gain entry to the register, prospective driving instructors need to pass a series of examinations administered by the DVSA. Those who train to qualify as ADIs and who have part completed the examinations can obtain from the DVSA, a licence to acquire practical experience which is strictly limited to a period not exceeding 6 months. Once fully qualified and on the register, ADI's are regularly tested by the DVSA to check their continued ability to give instruction to an acceptable standard.

The DVSA and the driving instruction industry have a great emphasis on professional standards and business ethics. The code of practice set out below has been agreed between DVSA and the main bodies representing ADIs; it is a framework within which all ADIs should operate to.

Personal Conduct:-

• The driving instructor will at all times behave in a professional manner towards their clients.

• Clients will be treated with respect and consideration.

• The driving instructor will try to avoid physical contact with a client ,except in an emergency or in the normal course of greeting whilst

   reserving the right to decide against giving tuition, the driving instructor will not act in any way which contravenes - legislation on


Business Dealings:-

• The driving instructor will safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees    or for any other purpose and will make the details available to the client on request.

• The driving instructor on or before the first lesson should provide clients with a written copy of his/her terms of business to include:

  • Legal identity of the school/instructor with full address and telephone number at which the instructor or his/her representative can be contacted

  • The price and duration of driving lessons

  • The price and conditions for use of a driving school car for the practical driving test

  • The terms under which cancellation by either party may take place

▪ Procedure for complaints.

The ADI should check a client's entitlement to drive the vehicle and his or her ability to read a number plate at the statutory distance    on the first driving lesson.  When presenting a client for the practical driving test the ADI should ensure that the client has all the

  necessary documentation to enable the client to take the test and that the vehicle is in a roadworthy condition.


• ADIs will advise clients when to apply for their theory and practical driving tests, taking account of local waiting times and forecast of

  clients' potential for achieving the driving test pass standard, The ADI will not cancel or re-arrange a driving test without the client's

  agreement. In the event of the ADIs decision to withhold the use of the school car for the driving test, sufficient notice should be given

  to the client to avoid loss of the DVSA test fee.

•The ADI, should at all times; to the best of his or her ability; endeavour to teach the client correct driving skills according to DVSA's

  recommended syllabus.


• The advertising of driving tuition shall be honest; claims made shall be capable of verification and comply with codes of practice set

   down by the Advertising Standards Authority

• Advertising that refers to clients' pass rates should not be open to misinterpretation and the basis on which the calculation is made

   should be made clear.


• Complaints by clients should be made in the first instance to the driving instructor/driving school/contractor following the complaints

   procedure issued.

• Failing agreement or settlement of a dispute, reference may be made to the DVSA's Registrar of Approved Driving Instructors who  will consider the matter and advise accordingly.

• Should the Registrar not be able to settle the dispute he or she may set up a panel, with representatives from the AN industry, to

  consider the matter further or advise that the matter should be referred to the courts or other statutory body to be determined.

For further information or advice write to: The ADI Registrar Driving Standards Agency, Stanley House, 56 Talbot Street, Nottingham, NG1 5JU

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